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FAQ |
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Q: Are
the costs for all destinations really from 2p to 35p per minute?
Q: Where can I make calls from?
Q: How can I make calls from
landlines other than my own?
Q: Why should I use the Akoma
International calling service and not my landline?
Q: Why should I not use a calling
card?
Q: Do I have to pay any other
charges apart from the cost of the call?
Q: How are the calls charged?
Q: Can I pass on this number to
a friend or a member of my family?
Q: How do I pay for my calls?
Q: Can I really call anywhere
in the world?
Q: I am having problems getting
connected to your service, what shall I do?
Q: Is this service regulated
?
Q: Are the costs for all destinations
really from 2p to 35p per minute?
A: Yes, your calls will be charged at the appropriate
rate for your access number from a BT or cable landline.Please note
that other service providers may charge a higher rate. (Telewest and
other cable service providers do charge the same rate - but please
confirm this with your service provider.)
Q: Where can I make
calls from?
A: You may use this service from any UK landline. Please note
that this price can only be guaranteed from a BT landline, calls from
other providers maybe charged at a higher rate.
Q: How can I make
calls from landlines other than my own?
A: Using a BT Chargecard you can call from virtually
any fixed phone line and pay for the calls later, either on your business
or home telephone account, or your credit card. This service is NOT
restricted to BT customers only.
Q: Why should I use
the Akoma International calling service and not my landline?
A: International calls from BT are generally billed at more
than twice the rate provided by Akoma International.
Q: Why should I not
use a calling card?
A: Calling cards are often unreliable; they have various hidden
charges and do not offer the flexibility of the Akoma International
calling service. Note that Akoma International's prices are particularly
competitive as all calls are charged second by second, and prices
are inclusive of VAT. From 2003, all calling cards will be subject
to a VAT charge at point of sale..
Q: Do I have to pay
any other charges apart from the cost of the call?
A: No, you only have to pay the advertised cost of the call
on a per second basis. There are absolutely NO
HIDDEN CHARGES.
Q: How are the calls
charged?
A: Calls are charged from the moment you hear the voice prompt.
You will be charged even if your destination number is engaged or
unobtainable. However, this charge will be by the second and is minimal.
Q: Can I pass on this
number to a friend or a member of my family?
A: Yes, there is only one access number for each
price band. This number can be used by friends, family and colleagues
and calls will be charged to their landline telephone bill - not yours.
Q: How do I pay for
my calls?
A: The cost of each call will appear automatically on your
next quarterly or monthly phone bill or chargecard.
Q: Can I really call
anywhere in the world from 2p per minute?
A: Not quite, you can call most countries in the world. There
are just a few, which are not covered by this offer.
Q: I am having problems
getting connected to your service, what shall I do?
A: Call 08700 056 561
Q:Is this service
regulated?
A: The Akoma International calling service is regulated by
OFCOM and ICSTIS and provided by Akoma International
Akoma International can't guarantee a 100% connection rate. However,
our promise is to provide a connection success rate that is among
the highest in the industry |
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